Customer Reviews

Customer Reviews

We pride ourselves on our high customer service.

But don't just take our word for it, read our customer reviews below.

Kenneth Scott
Bought my fourth car from Craignairn cars,
Exellent service David was not to pushy and fair for exchange. Had small scratch on car which was repaired and sprayed. Requested they check out a small issue which was promptly dealt with. I will continue to use this company as I have had good service and would recommend them to friends.
Bought a 2011 Volvo XC60 D5 SE AWD
After searching for a few weeks for an XC70, a couple of guys mentioned Craignairn cars. Had a chat with Dave and found the car we were looking for, in fact he had a choice for us. Landed with a nice Silver model, in our price range and managed to get a fair price for our old V70. Dave is a perfect gentleman, no rubbish just straight a honest guy. Thanks Dave, love the car and we will be back for the V40 for Wendy.John & Wendy.
Bought a 2011 Volvo XC70 D5 Se AWD
Craig Mitchell
ICan\'t speak highly enough about John and David\'s efforts in making the purchasing of my 911 Carrera 4S so easy. They facilitated every aspect of the process professionally, whilst communicating with me at all times. 5 star service and a gorgeous car! Thank you.
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Bought 2003 Porsche 911 Carrera 4 S
William Richards
Just want to say thank you for all the support and excellent work you carried out in making the purchase of my Blue Mercedes E class 250CDI I purchased in 2015 at your garage, the car was already for me to drive away including the transfer of my private plate, and you could not have done any more. There was no sales pressure, you allowed myself to look without any pressure and agreed a trade price which you came to what I was looking for, once I did make up my mind you kindly supported me to ensure the transfer of vehicles ran smoothly. Can I say it is now 3 years to this month purchased the car and it has been a dream?
I am certainly looking at buying a car again from you if the right car is available, I am so pleased with the one I have. But feel its time to change in the near future; I will certainly look at your stock weekly at Craignairn Cars Kirkcaldy.
Kind Regards
William Richards,

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Bought 2009 Mercedes E250Cdi Automatic
Michael charles molony East Sussex
I recently bought a Volvo XC60 from Craignairn cars, From the initial contact right through to my driving the vehicle away they have been nothing short of superb to deal with. Helpful,honest and reliable and friendly. They even helped with getting finance for me to buy the car.David especially, has been very helpful. I would heartily recommend Craignairn for your next car purchase.
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Bought 2009 Volvo XC60 Drive 2.4 D5
Lynne Robertson
Have bought cars from here in the past and never had any problems. Bought a car this week and have received great service, as always, from David.

Bought 2010 Volvo C30 1.6 D Se Lux
Nic Hales
Recently bought a 370z from here, dealt with John who was polite and courteous through the sale. I travelled over 250 miles to get the car and it has been perfect this far! Quality Comms from Craignairn, Great price and overall a perfect day out on my 500 mile round trip! Thanks again John

Bought 2010 Nissan 370Z GT
Allan Millar

Many thanks again, please see comments below"¦..

Having Just bought my 4th car from Craignairn Cars Kirckcaldy again the customer service is beyond exceptional. Under the vastly experienced John Grubb and David Clarke these guys make purchasing motors the experience that it should be. Professional, respectful, trustworthy and above all complete satisfaction for the customers from start to finish. Please don't miss these guys out if your in the market for a car, they work with the best and most reputable people within the industry and give 100% total honesty and wont sell you something that is not fit for purpose, thanks again guys form making mines an excellent experience..!!

Bought 2013 Infiniti Q50 Premium
We bought a family car recently from David at Craignairn Cars, Best salesman we've used to purchase a car with 5 star customer service. Also helped us with a few little issues we had with no hesitation in getting these rectified. Top service and would definitely buy a third car from this garage.

Bought 2013 Volvo XC90 D5 R Design
Neil Fraser
Great to deal with. Fair trade in and well priced cars. But more importantly nice honest people that you would be happy to deal with.
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Bought 2014 Landrover Discovery 3.0 TDV6 XS Auto
Philip 'Doc' Tibbetts
Dear David,

Sorry for the delay in getting this to you - owing to various holidays and work trips. But please find below a review as you asked.

David at Craignairn Cars made buying a great car (the best spec'd I had found on the market) into an easy, straight forward and enjoyable process - the complete opposite of the daunting challenge that we had been expecting.

David was understanding and responsive to our circumstances and we were impressed by how he was able to swiftly structure a deal that accommodated this.

This deal he was able to explain very clearly and carefully, really taking the time to ensure that we were comfortable with all aspects.

Finally we felt really well looked after. We were welcomed, along with our baby, at an initial viewing and David even organised a rapid (12 hour) prep of the car including service and MOT to allow us to take it on a family holiday (plus a warranty for extended peace of mind).

Would thoroughly recommend David and Craignairn Cars to friends and family. We'll worth a trip to Fife.
Bought 2013 Volvo XC70 D5
I was enormously impressed by the overwhelming attention to detail when I part exchanged my 2001 Volvo for a newer one. Not only did I change the dates when I was driving up from the South but when I was then late due to heavy traffic David Clarke could not have been more patient or understanding. They gave me a fair price for my car & having driven the newer one for almost a week now I am a very happy customer and would not hesitate to recommend them...........Charles (Norfolk)

Bought 2007 Volvo V70 2.5 T
Christina Benei
Dear David ,

I wanted to say thank you for all the support and excellent work you carried out in making the purchase of my new car such an easy and stress free experience It was lovely just turning up at your garage and the car was already for me to test drive.There was no pressure to buy or heavy sales and once I did make up my mind you kindly supported me to ensure the transfer of vehicles ran smoothly .
I am certainly not contemplating buying a car again for a long time as I am so pleased with the one I have, but if I ever did I would return to Craignairn cars .
Kind Regards

Bought 2013 Volvo XC60 R Design
Rod Mitchell
Bought cars from John for over 25 Years all SAABs.Just Purchased a 2007 Saab 93 Automatic Estate With Low Mileage.
Great People to deal with
Bought 2007 Saab 93 Auto With 56000 Miles
Callum Duff
David was ace from the start, Gentleman, Courteous and most importantly very patient. The trade in process was smooth and stress free.
Both partner and I have already recommended and will continue to do so to people on the lookout for a trustworthy used car garage.

Bought 2011 Nissan Xtrail Tekna DCi
Erik Hadley
Bought my Subaru Forester there.A good deal on a good car. Great service from David, what a nice guy. 100% Friendly Barbados charm. Recommended.

Bought 2013 Subaru Forrestor XE Automatic
Paul Ankers
Hi David,
Just want to thank you for the recent purchase of the Volvo S60.

From the initial telephone contact (so many of your competitors fail terribly here) to the follow up and post purchase support your service has been excellent.
The journey I had to make to view the vehicle was a 5 hour round trip.
Had the car not been as described (and thanks for the additional photo's you sent to support the description) this could have been a huge waste of time.

The car was as described, well valeted, MOT'd, serviced and ready to be test driven; I couldn't have asked for more.
The handling of the inevitable paperwork (including the switching of the personal reg plate) was quickly and expertly handled.

I'm delighted with the car and your friendly and helpful support.
So many in the used car trade have made the purchasing of a used vehicle a bit of a nightmare for us consumers.
You have rekindled my faith in the whole process!

Thanks again for a great car and industry leading service.

Paul Ankers
Bought 2006 Volvo S60 With Only 24000 Miles Since New
Ronnie Pratt
t bought another car from David at Craignairn Cars , another Saab. Bought one over 4 years ago and no problems at all. Sure this one will be the same. June has previously bought 3 cars from Craignairn .Would highly recommend Craignairn Cars for anyone looking for a good deal.
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Bought 2011 SAAB 9-3 x TTID Estate
Ryan Banks

First of all I would thank you for your excellent service and severely enjoying my new car.

Both the price for my car in part exchange and the price of the car was very fair.

The turnaround for the car was also extremely quick.

I am very happy with the purchase and would highly recommend Criagnairn Cars for future purchases.

Bought 2011 Volvo C30 R Design
Nigel denning
Thanks David and John for your fantastic service with the purchase of a Volvo XC90, loved the car and it was a joy to drive back down south to the Isle Of Wight. thanks for all your help - would defiantly recommend you.

Bought A 2008 Volvo XC90 Auto
Norman White
Dear David

Just a quick follow-up after my purchase of Saab 93. I've been driving it now for a couple of days and it performs very well. I have no complaints and don't expect any. The only remaining issue is getting authorisation for DVLA to have my personal plates fitted. Hopefully this will come today or tomorrow.

Your personal service to me was excellent. It was very smooth and courteous and with no hiccups"¦ a credit to Craignairn.

Thanks again and best wishes to you.

Norman White
Bought 2008 Saab 93 Aero Estate
Keith Nicholson
Great service from David. Very smooth deal.
David MOT\'d the car, sorted a few issues as agreed with no problems.
Highly recommended - would buy another car without hestitation.
Bought 2007 Lexus Rx350 Auto
Sharon Serjeant
This is the second time I have purchased a car from Craignairn and my husband has also purchase a car from this company.. David is always helpful and friendly. The service was faultless as is the aftercare. I was kept up to date throughout the whole process. I would happily recommend Craignairn to family and friends.
Thanks again
Sharon Serjeant
Bought 2012 Volvo XC60 R Design Auto
Rachel Hauley
Just collected my new car this morning, Land Rover discovery. Fantastic service and sales gentleman David went above and beyond to make the process smooth.

After a delay in collection due to a hospital visit, David was understanding and kept in contact throughout which helped knowing the deal was in good hands and didn't lead to unwanted stress.

The car needed a few bits and pieces to make sure it was fully MOT'd & serviced, which David ensured was all done efficiently. It also needed a trim replaced on the side which David has ordered in and will have it fitted when it arrives. The car was all valeted inside and out and perfect condition all round. Extremely happy with the car and service provided. Would recommend Craignairn Cars to anyone and would certainly use them again in the future.

Thanks again for all your help during the purchase of the car, fantastic service!

Rachel (Armadale)

Bought 2005 Landrover Discovery 2.7 TDV6 SE Auto
Rab And Pat Brown
Just picked up 2013 Nissan x trail ,this being our third car from Craignairn cars ,many many thanks to sales ex David for the very friendly and professional way the sale was conducted ,also was very pleased with trade in allowance,there were some issues with new car ,but all were rectified and some,as he said they would ,well done David and craignairn .I know your in the business of selling cars ,and this is certainly the way it should be many thanks Rab and Pat Brown
Bought 2013 Nissan X Trail
Charlie And Susan Ironside
"We recently purchased a Range Rover from Craignairn Cars Ltd and found the experience to be a positive one. David the sales executive was pleasant, professional and addressed some minor cosmetic issues with the vehicle for us prior to collection. On collection the vehicle was immaculately presented and valeted. We would certainly consider using Craignairn again for any future vehicle purchases". C+S Aberdeenshire.

Hope you have a good day.

Kind Regards,

Charlie and Susan Ironside.

Bought 2011 Range Rover 4.4 TDV8 Vogue Auto
Yvonne Green
Weve just purchashed a Honda CRV from Craignairn Cars having previously purchased a Toyota Avensis from them in 2016. The Toyota has been fault free, only requiring routine servicing. The Honda was prepared well, I could not fault any of the work carried out on it. The car was ready to be collected at the time agreed. David made the whole process very easy and totally stress free. If your looking for a exceptional used car with excellent customer service I think you will struggle to find better than Craignairn Cars.
Source = Bought 2007 Honda CRV EX
Anne Kinnes
We have both just changed our cars with Craignairn Cars.This is the fifth car we have bought from them this itself goes to show the quality of cars and service you get from this garage.We both got exemplary service from David And John who make the whole process so easy and stress free.They deliver what they promise every time.I cannot recommened them highly enough
Source www.craignairn cars
Bought 2013 Audi A3 and 2012 Volvo Xc70 D5
Iain Gillespie
We would highly recommend Craignairn cars.We pick up our new car today,it was in immaculate condition inside and out.David is a quite confident man who kept every promise he made,and surpassed our highest expectation.David is a true gent and I would highly recommend his services when buying a high quality used car........many thanks Iain & Eileen
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Bought 2014 Vauxhall Mokka
Martin & Maxine Steel
We would highly recommend Craignairn Cars. The car we liked had a few minor cosmetic issues which Dave had repaired without question, before we collected the car. He made the process of buying our car extremely easy and stress free.
Customer service was excellent and we were able to speak to David quickly, regarding any further enquiries before and after purchasing our car.
Bought 2008 Landrover Discovery TDV6 SE Auto
John Martin
The first time I have dealt with Craignairn cars and the best service I have received in purchasing cars and commercials new and used. in 50 years Having been searching for a Volvo C30 I travelled from Hamilton to view this car it had done 17000 miles and was as new David asked if I would trade my car and we agreed within a few minutes some items that were not noted problems were put right and the car was picked up the next day A1. I hope to return some day and would fully recommend this business. Bought July 2017
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Bought 2009 Volvo C30
John Mclellan
Having just purchased my used car from Craignairn cars I would like to compliment David on his manner and the way in which he dealt with the sale. He was very helpful at all times and couldn't have done more for me. The car was received on the time agreed and seems to be in excellent working order, thank you again David

Bought 2012 Volvo V60 D2 Automatic
Mike Stiell
I just bought a Lexus from David at Craignairn cars. Absolutley delighted with the car and very impressed with the service. I loved the non pushy but helpful,l can do attitude here. I went in with another car in mind and was afforded the opportunity to try out the Lexus. Absolutely first class. If you are looking for a vehicle then go no further than David he is excellent.
Bought 2007 Lexus RX350
Claire Revie
Just purchased a Nissan Pathfinder from Craignairn Cars.Everyone at the garage was incredibly helpful and very friendly making the whole purchase process very smooth,nothing has been to much trouble.We would recommend this trustworthy garage.
Bought 2010 Nissan Pathfinder Tekna
Peter Duff
Really delighted with my Jaguar XF and received excellent customer service from John Grubb. I was happy browsing the choices and didn\'t feel under any pressure to buy, which was very much appreciated.
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Bought 2010 Jaguar XF 3.0D Premium Luxury
Pat Welsh
I have been buying my cars from David at Craignairn Cars ( now numbering Six ) to be very knowledgeable and approachable he will go out of his way to give a great service and advice. Therefore I would recommend Craignairn Cars to family and friends . Many thanks for your service you have given me over the years.
Bought 2011 Volvo S60 D3 SE Auto
Susan Jeffrey
Just wanted to say what an absolute pleasure it was dealing with David and Craignairn Cars when changing our car last week.It was a breeze from start to finish.David was professional, knowledgeable, approachable but not pushy.He gave us great advice and put up with our concerns over boot sizes! Won't hesitate to recommended both him and Craignairn Cars to family,friends,the internet and the world.Look forward to seeing you all when the car's service is due.Many thanks,Suzi and Neil 😁😁Bought 2012 Volvo V70 D3 Auto
Dougie Lynn
We bought a three year old Volvo XC70 from David and can\'t recommend his service enough. It is the second car we have bought from him now and both vehicles have been extremely reliable. Once we had made the decision to buy the vehicle was ready for us in triple quick time. He was helpful and supportive through the whole process without ever once being pushy. We will definitely be back to Craignairn Cars in the future too.Bought 2014 Volvo XC70
Dan Clipsom
I would like to thank David for his excellent service. When we came to see the vehicle it was very well presented and David gave us lots of time to look around it, test out all the features and take it for a drive without any kind of sales pressure. We decided to buy and David agreed to fix a couple of minor issues we spotted and then we picked the car up two weeks later and drove away very happy. Thanks to David for a great buying experience.

Bought 2007 Range Rover Vogue
Michael Gray
Bought a car from David today and what a pleasure. I drove up from durham and it was worth every mile
Service great car great nice cup of coffee well worth a visit and some proper class cars in
Bought 2009 Suzuki Grand Vitara
Tania Payne
I am so delighted with my 2011 A Class Mercedes. We travelled from London to Kirkcaldy because David was so helpful on the phone, and it was the only place I could get the model and spec that I wanted, urgently! David Admitted it was a long way for us to go to buy a car, and promised that we would not be disappointed with this pristine, show room quality car.; and we were not! We were collected from the station nearby, went for a test drive, were taken to the immaculate show room. Very nice indeed! We received a genuinely excellent service, after care, and extended warranty. We then drove back to London without a hitch! I can certainly recommend this dealer if you are looking for beautiful vehicle, at a excellent price. Thank you Craignairn Cars .Tania Payne.
Source = Bought 2011 Mercedes A160 Avantgarde
Emma Goodfellow
Thank you to the team at Craignairn Cars for my new car. We found the sales team to be friendly, non-pushy and knowledgeable. Before we picked it up the car was given a service and MOT by their on site mechanics and was presented immaculately. Highly recommended garage to buy a used car at a good price. Emma."
Bought 2008 Audi Q5 3.0 TDi Quattro
John May
I\'d been looking for a high spec V70 for a while and found this one at Craignairn Cars on Auto Trader. David was professional, but friendly and I did,not feel under any pressure to purchase. I felt the car was reasonably priced and the trade in offer for my old car was fair. A couple of minor issues that I had spotted (and one that I hadn\'t) were resolved before collection. Another issue was resolved after I had collected the car, without any quibble. I am pleased to commend David and Craignairn Cars. 31/05/17
Bought 2011 Volvo V70 D5 SE AUTO
Marcin Pozorski
Many Thanks for David for nice and very professional service. We Decided On A Honda CR-V and love it :)

Bought 2010 Honda CRV 2.0 EX
Shannon Greig
Fantastic service from David at Craignairn Cars most helpful person and didn\'t feel pressurised to buy on the day. One of the Best car sales been to in a while would definitely recommend and will keep you in mind for future car buying. Fabulous car and fabulous service.
Bought 2010 Volvo XC60 R Design
Lynsey galloway
Recently bought a car from David, he was a kind considerate person who did not over sell or hassle me as a buyer. It was the first time I\'d used the company but will definitely recommend the, to my friends.
Bought 2009 Volvo XC70
Paul Stephens
What a pleasure to deal with Craignairn. David the salesman could not have been more helpful, kind and considerate. Bought a Volvo V50 with low mileage which was just what I was looking for and he gave me a very fair price for my old car. Though this was the first time I had dealt with Craignairn, next time I am looking for a car it will be the first place i visit.
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Jimmy and Heather Ross
:We would like to thank you Craignairn for your wonderful professional service. This is the second car we have bought from Craignairn the 1st one being 6 years ago. We were delighted to deal with David for the second time, he is a gentleman, polite and very professional and helpful. A real pleasure to deal with from our first telephone call right through to delivery of our new car. They even arranged to meet me in Perth as we live in the North of Scotland. Thank you to John also who brought the car to Perth to meet me. We would highly recommend Craignairn, the big dealerships should take a leaf out their books for professionalism and courteousness to their customers. Thank you again David and John we are delighted with our car. We bought a BMW 740i .....fabulous car !!
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Iain morrice
Bought a lovely Volvo XC70 from David at Craignairn. David had a Great attitude and his personality shone throw from someone who takes pride in his job.I had to return the car after a week for a small problem and this was dealt with in a very professional manner and real care for their customer. I would recommend Craignairn Cars to anyone who wants to get great customer service and who have people who really care about their customers.
Blair Nairn
I approached Craignairn with an interest in buying a Volvo XC90. Their friendly and enthusiastic approach to my request culminated in them sourcing a vehicle and presenting it in a deal for me which exceeded my expectations. I received a truly fantastic vehicle for a very fair price. Many thanks to both Graham and John at Craignairn.
Bought 2015 XC90 Inspiration New Model Car
John and Mary Emery Barker
Happy with car, David the salesman was very helpful, and not at all \"pushy\" unlike some salesmen we have previously experienced. He was true to his word and the car was ready for collection as promised. A pleasure to deal with him and I would recommend Craignairn to anyone looking for a car
Bought 2009 Jaguar X Type Diesel
Chris Moir
\'ve been working in sales for the last 18 years and thus buying a used car from a salesman fills me with dread, however dealing with David has been an absolute pleasure. He is kind, warm and in no way pushy. He answered all my questions confidently and calmly. A real soft salesperson that left all the decisions to me. I would highly recommend him.
Bought A 2013 Landrover Freelander
John OHara
I saw a Volvo XC70 on Autotrader but when I went to Craignairn to see it I was blown away by the number and quality of cars there. I ended up buying a Jaguar XF and it was the easiest process possible. Well done, I wish I could buy a car every week
Keith Chamberlain
I\'ve purchased a few cars over the years but I cannot recommend Craignairn Cars highly enough for my most recent experience. Just took delivery of a 5 year old BMW that was presented immaculately, competitively priced and with an excellent financial package including the part exchange of my previous vehicle. David in particular derives high praise for his welcome, his straight talking and willingness to listen to the customer. Having listened, he went to great lengths to accommodate all that I asked for - and he delivered. It\'s said \"never trust a used car salesman\"...well, trust David Clarke. First Class Craignairn Cars - Thank you !
Colin Rideout
purchased a Saab from Craignairn Cars (Graham) in Oct 16, and have to say that the Saab being six years old had a couple of niggles to be resolved,There was no quibble, no arguments, we arranged a date and the problems were resolved,I found Graham a genuine man, and based on my experience with Them.I would buy from them again, So would have no problem in recommending anybody looking for a second hand car to use Craignairn Cars
Paul Usher
Just picked up my 5 year old XC70. The car was exactly as described and in immaculate condition. David was very helpful throughout and I am very pleased with the service I got. Well worth driving all the way from Ardrossan! I would not hesitate to buy another car from Craignairn cars or recommend a friend. Paul, Ardrossan, North Ayrshire
George Boyd
After hunting 18 months for a car with the right spec and mileage, I received an alert telling me that Craignairn Cars Kirkcaldy had one to match my search.
I called for a trade in quote and then arranged to view the car.
We were greeted by David at Craignairn Cars with a genuine smile although we were a day late.
He showed us the car, we had a test drive and agreed a deal.
There was no pressure on the sale it was a very pleasant and relaxed experience.
The finance % was as competitive as any other we had been quoted.
I had a feeling of trust , he was friendly and professional.
When I picked the car up it had a full years MOT with no advisories , they had serviced the car and fitted new discs and pads (which were not a condition for the MOT)
I emailed the owner to ask if the CD changer cassette was lying around the garage as it was missing. I received a reply first thing in the morning saying they would source one and post it out to me, it arrived 2 days later.
I cant praise the quality of service enough.
Craignairn Cars should be proud of their staff and the quality of service they provide.

South Lanarkshire.
Joanna Stephens
Spoiled for choice in Craignairn Cars. David made decision making easier with plenty of information and was most agreeable and helpful. Great follow up care too. Many thanks Bought 2008 Landrover Freelander
Peter Evanson
Picked up a little MX5 yesterday from Craignairn Cars and very pleased with both the car and the service. David was particularly helpful and easy to deal with. I would have no hesitation in buying my next car from Craignairn. Thank you again.
Rob Waddell
Just purchased a Honda CRV from Craignairn Cars and would have to say the whole process was a pleasure, we ended up paying a fair price for a lovely car, a huge thank you to David and also Graham for being so patient with us and helping us through the whole process.
Guilhem Lavabre
I spotted the car on Autotrader Infiniti EX30D where I had set up an alert, and as it looked like what I was looking for (quite a demanding specification!), I called to enquire. As I live in London, I had to go on trust. Not only have I not been oversold, the whole transaction was the swiftest I could imagine, and the car is simply fabulous! Fantastic Value for Money too! Many thanks to you David!
Derek Naylor
Just changed my car with Craignairn, I must say having read some of the Reviews! Mine was as smooth and pleasant as you could hope for.Special thanks to David Clark . I will be back.
Peter Inglis
I bought a Subaru Forester from you in July, and would like to compliment you on the service I received from your company. Friendly service and great aftercare, mean I would have no hesitation in recommending Craignairn cars to any of my friends. Thank you for your help.
Elliot Black
Just Changed My BMW 7 Series with John after owing in for 10 Years which he supplied to me.He Called me up and with what I was looking for now driving a 2013 BMW X1 Delighted.
John Hutchison
Really excellent service provided by David on the sales team. Easy to deal with and car was made available early to my surprise. Also very helpful and professional and supplied a recommended tow bar installer into the bargain
James Parker
Craignairn were superb, I've already left then a review on google and now here, they went above and beyond from start to finish and really bent over backwards to get the sale finalised to my schedule.
David Scott
Just bought a used Honda from this garage, got a great price for my trade in. The car I bought only had one key and they sorted a new one out straight away! Cheers to David for all his help